Transitions – Exeter Community Initiatives 

Service statement as from 5th January 2021 

In line with government guidance, Transitions is limiting non-essential travel and face-to-face contact until further notice.       

However, we are keen to maintain contact with both clients and volunteers to help maintain their wellbeing and combat feelings of isolation.   

Transitions services currently offered (subject to capacity) are as follows: 

1. We offer coaching and guided self-help by phone or video chat or in person whilst walking in outdoor public spaces (see also below). 

 2. We offer the opportunity for people to meet a volunteer ‘in person, outdoors in public areas whilst walking; for the purpose of reducing social isolation whilst receiving coaching or support to manage anxiety, maintain overall wellbeing, etc.   

3. ‘In person’ meetings will NOT be offered to those defined according to the government guidelines as “clinically vulnerable”. 

4. All staff, volunteers and clients will be expected to use hand sanitiser prior to and after an ‘in person’ meeting, wear masks according to the government guidelines, maintain a distance of two metres and avoid passing items between them.   Any additional measures are subject to agreement and personal preference.   

5. Wconduct initial consultations by phone, video chat or ‘in person’ meetings (as above) for new applicants, and subsequently match clients with volunteers using phone or video chat as agreed (but not ‘in person’ where there will be more than one other person involved).   

6. We deliver workshops using Zoom to enable group discussion around common themes relating to wellbeing and independence. 

7. We produce regular newsletters and send/post updates via email, text message, on our website and social media channels. 

8. We deliver induction and support sessions to volunteers using Zoom.  

For more information visit: 

Contact us: or 07531 870203 

Laura Callaway, Transitions Project Co-ordinator  

Reviewed 05/01/2021 

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