Statement of Transitions’ response to Covid-19

On 16th March 2020 wtook the precaution of cancelling all face to face meetings between clients, volunteers and staff, in line with official guidance to limit non-essential travel and social contact, until further notice.     

However, we were keen to maintain contact by phone, text, email or video chat with both clients and volunteers to offer support and help combat feelings of isolation.  We contacted all current clients, volunteers and applicants to explain the restrictions to the service, to check on their welfare and to link them into any community support being offered in their area.   

In line with government guidelines, Transitions services currently offered (subject to capacity) are: 

  • We offer coaching by phone, video chat, or face to face meetings in outside areas, where all parties can travel to without using public transport.
  • Face to face meetings will NOT be offered to those defined according to the government guidelines as “clinically vulnerable”.
  • Initial consultations by phone, video chat or face to face meetings (as above) for new applicants, and subsequently matching clients with volunteers using any of these media as agreed.
  • Over the next few weeks we will be reviewing current clients’ needs and moving from ‘welfare calls’ to action planning and/or guided self-help as appropriate 
  • Producing regular newsletters via email and up-dating information on our website and social media channels.
  • Using Zoom to deliver workshops and to conduct new volunteer induction sessions.

Contact us: or 01392 284280

Laura Callaway, Transitions Project Co-ordinator

Reviewed 05/06/20

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